Team Leader

iMarque Solutions Pvt. Ltd wants to bring on a Team Leader for its Agarkar Nagar, Pune team. Salary is up to ₹25,000/month.

Employer’s description

- Manage And Motivate The Team To Achieve Business Goals.- Monitor Daily Performance And Productivity.- Coach And Support Team Members.- Prepare Performance Reports And Ensure Process Compliance.- Resolve Team Escalations And Operational Issues. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Domestic | Languages : Marathi, Hindi, English

What you get

Salary: ₹22,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Marathi, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Domestic
• Languages: Marathi, Hindi, English
• Someone patient and customer-first

Quick facts

• Work location: Agarkar Nagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: Work from office
• Timings: 10 AM - 7 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with iMarque Solutions Pvt. Ltd.