Team Leader

Start your next role as a Team Leader with Imarque Solutions Pvt. Ltd in Agarkar Nagar, Pune. There are 10 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Voice Process, Team Leader. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English, Marathi, Hindi

What you get

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

What you will do

• Resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi, Inbound, Marathi, Outbound
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English, Marathi, Hindi
• Someone polite and patient

Job at a glance

• Job location: Agarkar Nagar, Pune, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10

Click Apply to send your profile to Imarque Solutions Pvt. Ltd. It takes less than a minute.