Customer Care Coordinator

iMerge Business Solution Pvt Ltd is looking for a Customer Care Coordinator to join its team in Karapakkam, Chennai. You can earn up to ₹16,000/month. Freshers can apply. 5 candidates will be hired for this role.

In the employer’s words

A Telecaller Connects With Prospective And Existing Clients Over The Phone To Promote Products, Generate Sales Leads, Or Resolve Customer Service Issues. Their Daily Work Involves Making Outbound Calls, Following Company Scripts, And Logging Customer Feedback In A Database. Type : Outbound, Sales, Inbound, Domestic | Marketing | Languages : Tamil, English

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound, Marketing, Outbound, Sales, Tamil
• Good English
• Freshers can apply
• Type: Outbound, Sales, Inbound, Domestic
• Marketing
• Languages: Tamil, English
• Someone polite and patient

What you will do

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Pay and perks

You will be paid ₹14,000 – ₹16,000 per month.

Job at a glance

• Location: Karapakkam, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Click Apply to send your profile to iMerge Business Solution Pvt Ltd. It takes less than a minute.