Customer Support Engineer

Looking for a Customer Support Engineer role in Dharampeth, Nagpur? Immunity Networks & Technologies Pvt. Ltd. is hiring now. The pay goes up to ₹35,000/month. The team is filling 4 vacancies.

In the employer’s words

Install And Maintain Telecommunication Systems, Including Broadband And Fiber Optics. Troubleshoot Connectivity Issues And Perform Network Optimizations. Coordinate With Customers And Teams To Ensure Reliable Services. More Than 2 Years Experience Compulsory. | Skills Needed : Networking

What you get

You will be paid ₹20,000 – ₹35,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Networking
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Networking
• Someone calm under pressure and customer-first

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Dharampeth, Nagpur, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 4
• Work mode: Work from office

Apply today and take the next step in your career with Immunity Networks & Technologies Pvt. Ltd..