Telecaller

Impacteum Business Solutions is looking for a Telecaller to join its team in Adhartal, Jabalpur. Great for first-time job seekers. The pay goes up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, CRM tools, Hindi and English and Complaint handling
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Compensation: ₹10,000 – ₹11,000 per month.

Job details

• Job location: Adhartal, Jabalpur, Madhya Pradesh
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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