Senior Tele Caller

Looking for a Senior Tele Caller role in Pimpri Chinchwad, Pune? Impetus Collection Services is hiring now. There are 10 open positions. Freshers can apply. Salary is up to ₹20,000/month.

Note from the employer

Contact Customers Via Phone To Inform Them Of Loan Overdue Accounts And Payment Status . Negotiate Payment Plans And Settlements Within Establish Guidelines . Update Customer Information And Payment Records In System. Followup On Establised Payment Arrangements With Customers. Type : Domestic, Outbound | Languages : Marathi, Hindi, English

Eligibility

• Open to freshers
• Minimum qualification: Tenth Pass
• Good knowledge of Domestic, English, Hindi, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Marathi, Hindi, English
• You are calm under pressure and patient

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹14,000 – ₹20,000 per month.

Quick facts

• Location: Pimpri Chinchwad, Pune, Maharashtra
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

Click Apply to send your profile to Impetus Collection Services. It takes less than a minute.