Process Associate

Join Imr Soft India Private Limited () as a Process Associate in Hongasandra, Bengaluru. 20 candidates will be hired for this role. Salary is up to ₹20,000/month.

Note from the employer

Inbound Process Associates We Are Seeking Enthusiastic And Well-Spoken Individuals To Join Our Customer Service Team For An Inbound Voice Process. Language Requirements (Must Have Excellent Communication Skills In English And One Regional Language): * English + Hindi * English + Tamil Experience & Compensation: * Experience: Fresher. Type : Inbound, Sales | Languages : Kannada, Telugu, English, Hindi

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Kannada, Sales, Telugu
• Good English
• Freshers can apply
• Type: Inbound, Sales
• Languages: Kannada, Telugu, English, Hindi
• Someone customer-first and polite

Key responsibilities

• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Compensation

The salary for this role is ₹17,000 – ₹20,000 per month.

Quick facts

• Location: Hongasandra, Bengaluru, Karnataka
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Imr Soft India Private Limited ().