Process Associate

Imr Soft India Private Limited () is hiring a Process Associate in Bommanahalli, Bengaluru. Great for first-time job seekers. Salary is up to ₹20,000/month. There are 25 open positions.

Note from the employer

Inbound Process Associateswe Are Seeking Enthusiastic And Well-Spoken Individuals To Join Our Customer Service Team For An Inbound Voice Process. Language Requirements (Must Have Excellent Communication Skills In English And One Regional Language): * English + Hindi * English + Tamil Experience & Compensation: * Experience: Fresher. Type : Inbound, Domestic | Languages : Tamil, Hindi, English

Salary and benefits

The salary for this role is ₹17,000 – ₹20,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound and Tamil
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Tamil, Hindi, English
• Someone patient and polite

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Bommanahalli, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 25

Click Apply to send your profile to Imr Soft India Private Limited (). It takes less than a minute.