Customer Care Executive

Start your next role as a Customer Care Executive with Ims India Manpower Solutions Private Limited in Scheme No 54, Indore. Salary is up to ₹20,000/month. Freshers can apply. 30 candidates will be hired for this role.

Employer’s description

Bpo (Business Process Outsourcing) Company, Offering Positions In Voice And Non-Voice (Chat) Processes.*Job Details:*- *Voice Process:* - Male: 7 Pm - 11 Pm (9 Hours) - Female: 4 Pm - 1 Am Or Rotational Shifts - 10 Days Training- *Chat Process:* - Shifts Rotational - Fresher And Exp. Candidates Can Applyskill -Good Communication Hind. Type : Domestic, Outbound, Inbound

Salary

Compensation: ₹12,000 – ₹20,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Domestic, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Someone calm under pressure and patient

Day-to-day work

• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Job details

• Work location: Scheme No 54, Indore, Madhya Pradesh
• Timings: 10 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Ims India Manpower Solutions Private Limited.