Senior Customer Care Associate

Ims India Manpower Solutions Private Limited is hiring a Senior Customer Care Associate in Scheme No 71, Indore. The pay goes up to ₹30,000/month. The team is filling 20 vacancies.

In the employer’s words

Virtual Interviewwe'Re Hiring For Senior Customer Support Executive * Work From Office* Location - Indore * During Training: 6 Working Days * After Training: 5 Working Days * Domestic Voice Process * Rotational Shifts For Males* Day Shifts For Females After Training* Rotational Weekoffs * Mini. 1 Year Experience Mandatory In Bpo Or Cust. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

What the job involves

• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

What you get

You will be paid ₹26,000 – ₹30,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Quick facts

• Location: Scheme No 71, Indore, Madhya Pradesh
• Working hours: Rotational Shifts
• Employment type: Full time
• Interview timings: Telephonic
• Work mode: Office-based
• Openings: 20

Ready to start? Upload your resume and apply to Ims India Manpower Solutions Private Limited today.