Telecaller

A new Telecaller role is open at Ina Oxford Visa Office, Alamgir, Ludhiana. No experience? You can still apply. The pay goes up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Active listening, Typing speed, CRM tools
• Basic English
• Freshers can apply
• You are patient and polite

Compensation

Compensation: ₹8,000 – ₹11,000 per month.

Key responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Job at a glance

• Job location: Alamgir, Ludhiana, Punjab
• Work mode: On-site
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Ina Oxford Visa Office.