Operations Coordinator

Start your next role as an Operations Coordinator with Indaksh Solutions Pvt Ltd in BJB Nagar, Bhubaneswar. You can earn up to ₹20,000/month.

Employer’s description

Planning Operations,Managing Client Escalations & Supervising Field Service Executives To Ensure Smooth Execution Of Field Activities.The Role Requires Strong Leadership, Coordination Skills & The Ability To Manage High-Pressure Situations While Maintaining Service Quality & Sla Compliance. Single Point Of Contact For Critical Client Escalations. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi

Salary

The salary for this role is ₹18,000 – ₹20,000 per month.

Your responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: BJB Nagar, Bhubaneswar, Odisha
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Indaksh Solutions Pvt Ltd.