Telecaller

A new Telecaller role is open at India First Life Insurance, Dwaraka Nagar, Visakhapatnam. Salary is up to ₹12,000/month. Great for first-time job seekers. The team is filling 2 vacancies.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Pay and perks

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Typing speed, Active listening and Hindi and English
• Basic English
• Freshers can apply

Quick facts

• Job location: Dwaraka Nagar, Visakhapatnam, Andhra Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Vacancies: 2

If this job suits you, apply now — shortlisted candidates will be contacted by India First Life Insurance.