Telecaller

A new Telecaller role is open at Indian Cargo Packers And Movers West Marredpally Hyderabad, Marredpally, Hyderabad. Freshers can apply. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

In this role, you will:

• Follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Verbal communication, Active listening, CRM tools
• Female Only
• Basic English
• Freshers can apply
• A patient, polite attitude

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Quick facts

• Location: Marredpally, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Vacancies: 1

Click Apply to send your profile to Indian Cargo Packers And Movers West Marredpally Hyderabad. It takes less than a minute.