Telecaller

Join Indian Fashion Outlet as a Telecaller in Kakowal Village, Ludhiana. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Complaint handling, Verbal communication, Active listening, CRM tools
• Basic English
• Freshers can apply

Salary

Compensation: ₹10,000 – ₹12,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Quick facts

• Job location: Kakowal Village, Ludhiana, Punjab
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based

Apply today and take the next step in your career with Indian Fashion Outlet.