Manager

A new Manager role is open at IndianOil, Musheerabad, Hyderabad. You can earn up to ₹26,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹15,000 – ₹26,000 per month.

Day-to-day work

As a Manager, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Verbal communication, Active listening, CRM tools, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, calm under pressure attitude

Position details

• Work location: Musheerabad, Hyderabad, Telangana
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site

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