Telecaller

Looking for a Telecaller role in Angamaly, Kochi? Indus Enterprises is hiring now. No experience? You can still apply. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹12,000 per month, based on skills and experience.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Hindi and English, Verbal communication, CRM tools, Complaint handling
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Job details

• Location: Angamaly, Kochi, Kerala
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time

Ready to start? Upload your resume and apply to Indus Enterprises today.