Team Leader

Indus Tmt Industries Limited wants to bring on a Team Leader for its BTM Layout, Bengaluru team. Salary is up to ₹35,000/month.

Employer’s description

Lead, Motivate, And Supervise Team Members. Assign Daily Tasks And Monitor Performance. Conduct Regular Team Meetings. Provide Training And Mentoring To Team Members.Maintain Daily/Weekly/Monthly Mis Reports. Track Pending Leads, Orders, And Payments. Monitor Kpis And Suggest Improvements. More Than 2 Years Experience Compulsory. | Languages : English, Kannada

Key responsibilities

As a Team Leader, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Kannada
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Kannada
• Someone patient and customer-first

Pay and perks

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Job details

• Work location: BTM Layout, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work mode: Office-based
• Working hours: 10 AM -7 PM | Monday to Saturday

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