Telecaller

A new Telecaller role is open at Infinite Urja, Atladara, Vadodara. Salary is up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Complaint handling, Verbal communication, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Compensation

The salary for this role is ₹11,000 – ₹12,000 per month.

Key responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Atladara, Vadodara, Gujarat
• Employment type: Full time
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Infinite Urja. It takes less than a minute.