Technical Support Engineer

Join Infinity Assurance Solutions Pvt Ltd (Https://Www.Infinityassurance.Com) as a Technical Support Engineer in Jasola, Delhi. The pay goes up to ₹30,000/month.

Note from the employer

Your Primary Role Will Be To Support Customers, Field Technicians And Be A Bridge Between The Customer, Distributor / Systems Integrator, Client, Company And Other Stakeholders To Deliver Services Within The Slas. Post-Warranty Services For It / Oa, Av Products (Including Interactive Large Format Displays, Kiosks, Digital Signages, Led Televisions. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• You are patient and calm under pressure

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹20,000 – ₹30,000 per month.

Job details

• Job location: Jasola, Delhi, Delhi
• Vacancies: 1
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with Infinity Assurance Solutions Pvt Ltd (Https://Www.Infinityassurance.Com).