Service Support Specialist

Join Infoshore Software as a Service Support Specialist in Sitapura, Jaipur. You can earn up to ₹15,000/month. Freshers can apply.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

What the job involves

As a Service Support Specialist, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Verbal communication, Typing speed, Hindi and English and Complaint handling
• Good English
• Freshers can apply
• A customer-first, patient attitude

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

Job at a glance

• Location: Sitapura, Jaipur, Rajasthan
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Infoshore Software reviews applications regularly.