Account / Relationship Management -...

A new Account / Relationship Management -... role is open at Infozen India consulting, Naraina, Delhi. The team is filling 5 vacancies. You can earn up to ₹15,000/month.

In the employer’s words

Primary Point Of Contact For Customers, Handling Outbound Calls For The Sales Of Tendering Management System, Emails, Or Live Chats To Resolve Inquiries, Manage Complaints, And Provide Product Information. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• A customer-first, patient attitude

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Naraina, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Infozen India consulting reviews applications regularly.