Process Leader

Innoviq is hiring a Process Leader in Kothrud, Pune. You can earn up to ₹25,000/month.

In the employer’s words

Handle Operations Of The Given Process End To End. The Role Requires Candiate To Manage A Field And Telecaller Team. Field Visits And Calls To Imp Cases. Daily Reporting To The Manager And Acheiving Daily And Monthly Targets. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Day-to-day work

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job details

• Work location: Kothrud, Pune, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Innoviq.