Customer Support Officer

Join Instacare Laundry as a Customer Support Officer in Shivabasava Nagar, Belagavi. Freshers can apply. You can earn up to ₹20,000/month. There are 2 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : International

What the job involves

• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: International
• Basic English
• Freshers can apply
• Type: International
• Someone polite and calm under pressure

What you get

You will be paid ₹18,000 – ₹20,000 per month.

Job details

• Job location: Shivabasava Nagar, Belagavi, Karnataka
• Work type: Office-based
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 2:00pM - 12:00 am | Monday to sunday

Apply today and take the next step in your career with Instacare Laundry.