Service Manager/ Customer Excellenc...

A new Service Manager/ Customer Excellenc... role is open at Integrated Pest Control Pvt Ltd, JP Nagar, Bengaluru. You can earn up to ₹35,000/month.

Note from the employer

Position Overviewthe Customer Excellence Partner Serves As The Central Leader For All Service Delivery Operations, Ensuring Clients Receive Exceptional And Consistent Experiences Across Every Interaction. This Role Is Accountable For Achieving Departmental Performance Targets, Managing A High-Performing Operations Team Within Established Budgets,. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi, English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Kannada, Tamil and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi, English
• A customer-first, calm under pressure attitude

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹28,000 – ₹35,000 per month.

Job details

• Job location: JP Nagar, Bengaluru, Karnataka
• Work mode: On-site
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Integrated Pest Control Pvt Ltd.