Customer Support Officer

Invenzee Buildcap Fintech Pvt Ltd is looking for a Customer Support Officer to join its team in Scheme No 54, Indore. The pay goes up to ₹18,000/month. 25 candidates will be hired for this role. No experience? You can still apply.

In the employer’s words

Key Responsibilities: Handle Inbound/Outbound Calls & Chats Support For Swiggy Customers. Resolve Customer Queries, Complaints, And Requests With Professionalism. Ensure Customer Satisfaction Through Effective Communication. Maintain Records Of Interactions In The System. Work In Coordination With The Team To Meet Daily Targets. Requirements:. Type : Inbound, Outbound | Languages : English, Hindi

What you get

You will be paid ₹11,000 – ₹18,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English, Hindi
• A patient, polite attitude

Quick facts

• Job location: Scheme No 54, Indore, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Work mode: On-site
• Employment type: Full time
• Timings: 11:00 PM - 8:00 AM | Monday to Saturday Rotational Shift

Apply today and take the next step in your career with Invenzee Buildcap Fintech Pvt Ltd.