Team Leader

Start your next role as a Team Leader with Investation Team Private Limited in Sector 18 - Gurgaon, Delhi. You can earn up to ₹35,000/month. The team is filling 5 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Pay and perks

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Hindi and English, Active listening, Typing speed and Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Investation Team Private Limited reviews applications regularly.