Team Leader

Start your next role as a Team Leader with Investation Team Private Limited in MG Road - Gurgaon, Delhi. Salary is up to ₹45,000/month. The team is filling 2 vacancies.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: Hindi and English, Typing speed, CRM tools, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and polite

Salary

The salary for this role is ₹30,000 – ₹45,000 per month.

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Quick facts

• Location: MG Road - Gurgaon, Delhi, Delhi
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

Ready to start? Upload your resume and apply to Investation Team Private Limited today.