Trainer

Investation Team Private Limited is hiring a Trainer in MG Road - Gurgaon, Delhi. 5 candidates will be hired for this role. The pay goes up to ₹50,000/month.

Employer’s description

Job Detailsdepartmenttraining Locationgurgaonemployment Typefull-Timeexperience Required23 Years (Bpo Training)Salary Range5.4 6 Lpashiftday Shiftworking Days56 Days/Week (As Per Process Requirements)Key Responsibilitiesin-House Training Responsibilitiesconduct New Hire Induction Training For In-House Teamsdeliver Ref. More Than 2 Years Experience Compulsory.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Requirements

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Verbal communication, Hindi and English, CRM tools and Complaint handling
• Good English
• More Than 2 Years Experience Compulsory.
• A polite, patient attitude

Compensation

Compensation: ₹45,000 – ₹50,000 per month.

Position details

• Work location: MG Road - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Investation Team Private Limited.