Team Leader

Ipc Manpower Private Limited is hiring a Team Leader in Sector 63 - Noida, Delhi. Salary is up to ₹27,000/month. There are 10 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Key responsibilities

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Typing speed, Active listening and Hindi and English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Compensation

Compensation: ₹25,000 – ₹27,000 per month.

Position details

• Job location: Sector 63 - Noida, Delhi, Delhi
• Openings: 10
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

Click Apply to send your profile to Ipc Manpower Private Limited. It takes less than a minute.