Senior Academic Advisor

Join Ipcsglobal Solutions Private Limited as a Senior Academic Advisor in Peelamedu, Coimbatore. The team is filling 2 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

A Sr. Academic Counsellor In The Edtech Sector Is Responsible For Guiding Students And Professionals In Selecting Suitable Courses Based On Their Academic Background, Career Goals, And Interests, While Driving Enrollments For The Organization. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Tamil
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English
• You are calm under pressure and patient

Job details

• Job location: Peelamedu, Coimbatore, Tamil Nadu
• Employment type: Full time
• Timings: 9:00 AM - 5:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Ipcsglobal Solutions Private Limited reviews applications regularly.