Telecaller

IPMG India LLP is hiring a Telecaller in Maddilapalem, Visakhapatnam. Salary is up to ₹20,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Active listening, CRM tools, Complaint handling, Typing speed
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Salary

You will be paid ₹10,000 – ₹20,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Job details

• Job location: Maddilapalem, Visakhapatnam, Andhra Pradesh
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

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