Quality Analyst

Ishaan Manpower And Compliance Solutions wants to bring on a Quality Analyst for its Koramangala, Bengaluru team. Salary is up to ₹32,000/month. The team is filling 10 vacancies.

Note from the employer

Key Responsibilities Audit Chats And Calls As Part Of Bau Quality Monitoring. Collab With The Client And Internal Teams. Prepare Clear And Professional Communication/Emails For Clients. Participate In Quality Calibrations. Perform Detailed Root Cause Analysis (Rca). Provide Process And Product Inputs For Continuous Improvement. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Kannada, English

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Inbound, Kannada
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Kannada, English

Salary and benefits

You will be paid ₹25,000 – ₹32,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.

Position details

• Job location: Koramangala, Bengaluru, Karnataka
• Job type: Full time
• Vacancies: 10
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Ishaan Manpower And Compliance Solutions.