E-Commerce Team Leader / Operations...

Ishan Jitendra Agrawal (Phoenix Commerce) is hiring an E-Commerce Team Leader / Operations... in Parvat Patiya, Surat. The pay goes up to ₹30,000/month.

Note from the employer

We Are Looking For A Highly Disciplined, Structured, And Experienced E-Commerce Team Leader To Run Our Service Delivery Department. This Is A Non-Entry-Level Management Role. You Will Be Responsible For Overseeing Our Current Account Managers And Junior Staff, Ensuring Deadlines Are Met Flawlessly, And Maintaining Exceptional Client Satisfaction. More Than 2 Years Experience Compulsory. | Marketing | Type : Sales

Pay and perks

You will be paid ₹20,000 – ₹30,000 per month.

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: Marketing, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Type: Sales
• A calm under pressure, patient attitude

Job at a glance

• Location: Parvat Patiya, Surat, Gujarat
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Ishan Jitendra Agrawal (Phoenix Commerce) today.