Telecaller

Ismart Solutions is looking for a Telecaller to join its team in Dwaraka Nagar, Visakhapatnam. Salary is up to ₹18,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Typing speed, CRM tools, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Pay and perks

You will be paid ₹10,000 – ₹18,000 per month.

Quick facts

• Location: Dwaraka Nagar, Visakhapatnam, Andhra Pradesh
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ismart Solutions.