Telecaller

Join iSmartsLab Consultancy as a Telecaller in Palasuni, Bhubaneswar. You can earn up to ₹15,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary and benefits

You will be paid ₹10,000 – ₹15,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Education: Tenth Pass
• Good knowledge of Hindi and English, Verbal communication, CRM tools and Active listening
• Basic English
• Freshers can apply

Job details

• Work location: Palasuni, Bhubaneswar, Odisha
• Openings: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by iSmartsLab Consultancy.