Operations Team Leader

Start your next role as an Operations Team Leader with Ison Xperiences India Pvt Ltd in Subhash Nagar, Dehradun. There are 30 open positions. You can earn up to ₹32,000/month.

Employer’s description

Lead & Motivate Team Of 20+ Agents To Achieve Operational Targets & Objectives. Knowledge On Key Metrics Like Attrition %, Shrinkage %, Csat, Aht, Nps, Leave Management, Staff Time Calculation, Break Management, Rag & Performance Management, Bqm & Rca, Handling Skill & Will Issues, Daily Call Audits Basis Acpt Analysis & Client Escalation Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹25,000 – ₹32,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English

Job details

• Work location: Subhash Nagar, Dehradun, Uttarakhand
• Working hours: Rotational Shifts, 24*7 working environment for ecommerce process
• Work mode: Office-based
• Interview: 10:30 AM - 6:30 PM | Monday to Sunday
• Job type: Full time
• Vacancies: 30

Apply today and take the next step in your career with Ison Xperiences India Pvt Ltd.