Trainer

Ison Xperiences India Private Limited wants to bring on a Trainer for its Silk Board, Bengaluru team. The team is filling 20 vacancies. Salary is up to ₹40,000/month.

Note from the employer

Hiring An Int'L Telecom Bpo Trainer In Bangalore. You Will Onboard New Hires On Telecom Products, Billing, And Technical Workflows. Duties Include V&A Coaching To Reduce Mti, Giving Live Nesting Feedback, And Driving Critical Kpis Like Aht, Fcr, And Csat. Req: 2+ Years As An Int'L Bpo Trainer With Mandatory Telecom Experience. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Hindi and English, CRM tools, Complaint handling and Verbal communication
• Good English
• More Than 2 Years Experience Compulsory.

What you will do

As a Trainer, your work will include:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹31,000 – ₹40,000 per month.

Quick facts

• Work location: Silk Board, Bengaluru, Karnataka
• Employment type: Full time
• Shift: 24x7 | 6 days working | 1 Rotational week-off
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 20

Ready to start? Upload your resume and apply to Ison Xperiences India Private Limited today.