Internet Customer Service Associate...

ISP Network is looking for an Internet Customer Service Associate... to join its team in Sector 30 - Gurgaon, Delhi. Salary is up to ₹30,000/month. There are 30 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Bengali, Kannada, English

Salary

You will be paid ₹20,000 – ₹30,000 per month.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Bengali, Kannada, English
• A calm under pressure, customer-first attitude

Quick facts

• Job location: Sector 30 - Gurgaon, Delhi, Delhi
• Openings: 30
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — ISP Network reviews applications regularly.