Airtel Gold Customer Service Execut...

A new Airtel Gold Customer Service Execut... role is open at ISPD Service, Sector 30 - Gurgaon, Delhi. Salary is up to ₹25,000/month. The team is filling 30 vacancies. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Salary and benefits

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Verbal communication, CRM tools, Complaint handling, Hindi and English
• Good English
• Freshers can apply

Job details

• Work location: Sector 30 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Work type: On-site

Apply today and take the next step in your career with ISPD Service.