Operations Team Leader

It Hoc Technologies wants to bring on an Operations Team Leader for its Sector 51 - Noida, Delhi team. You can earn up to ₹45,000/month. The team is filling 2 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Salary and benefits

You will be paid ₹25,000 – ₹45,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone customer-first and polite

What the job involves

• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Position details

• Work location: Sector 51 - Noida, Delhi, Delhi
• Work type: Work from office
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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