Customer Care Manager

Looking for a Customer Care Manager role in Bidyadharpur, Cuttack? J B Careers is hiring now. You can earn up to ₹60,000/month. Freshers can apply.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Active listening, Typing speed, Complaint handling, Verbal communication
• Male Only
• Basic English
• Freshers can apply
• Someone customer-first and polite

Compensation

The salary for this role is ₹30,000 – ₹60,000 per month.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Quick facts

• Location: Bidyadharpur, Cuttack, Odisha
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — J B Careers reviews applications regularly.