Customer Care Associate

Looking for a Customer Care Associate role in Maholi Road, Mathura? J.B Publishing Pvt. Ltd. is hiring now. The pay goes up to ₹14,000/month. The team is filling 2 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Salary

Salary: ₹10,000 – ₹14,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and patient

Position details

• Work location: Maholi Road, Mathura, Uttar Pradesh
• Job type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9-7 PM | Monday to Saturday
• Openings: 2

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