Telecaller

A new Telecaller role is open at J K Group of Company, Olpad, Surat. Salary is up to ₹12,000/month. No experience? You can still apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹8,000 – ₹12,000 per month.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Skills: CRM tools, Hindi and English, Verbal communication, Active listening
• Female Only
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Quick facts

• Work location: Olpad, Surat, Gujarat
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with J K Group of Company.