Team Leader

A new Team Leader role is open at J M Enterprises, Mukund Nagar, Pune. There are 3 open positions. Salary is up to ₹27,000/month.

In the employer’s words

We Are Seeking An Experienced Team Leader To Oversee And Motivate A Collections/ Recovery Team In A Fast-Paced Agency. You Will Ensure Targets Are Met While Maintaining Compliance, Ethical Standards, And High Performance, Strong Leadership, Communication, And Problem-Solving Skills Are Essential. 1 - 2 Years Experience Compulsory.

Salary

You will be paid ₹18,000 – ₹27,000 per month.

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Verbal communication, Active listening, Typing speed, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Mukund Nagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Vacancies: 3
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with J M Enterprises.