Telecaller

Start your next role as a Telecaller with Jagpan Computer Forms in Dhantoli, Nagpur. The pay goes up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of CRM tools, Active listening, Hindi and English and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, patient attitude

Salary

Salary: ₹10,000 – ₹11,000 per month, based on skills and experience.

Position details

• Location: Dhantoli, Nagpur, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time
• Work type: Office-based

Click Apply to send your profile to Jagpan Computer Forms. It takes less than a minute.