Telecaller Team Leader

Start your next role as a Telecaller Team Leader with Jain Dairy Products Private Limited (Jain Dairy Products Pvt Ltd) in Naroda GIDC, Ahmedabad. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Outbound, Inbound

What the job involves

As a Telecaller Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Good knowledge of Inbound and Outbound
• Male Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• You are patient and calm under pressure

Salary

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Work location: Naroda GIDC, Ahmedabad, Gujarat
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: Not Fixed As per requirement of work
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Jain Dairy Products Private Limited (Jain Dairy Products Pvt Ltd) reviews applications regularly.