Telecaller

Jaskaran Towing Service Ludhiana has an opening for a Telecaller based in Shimlapuri, Ludhiana. The pay goes up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹15,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Active listening, Hindi and English, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• Someone customer-first and polite

Job at a glance

• Work location: Shimlapuri, Ludhiana, Punjab
• Openings: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Jaskaran Towing Service Ludhiana reviews applications regularly.