Telecaller

JD Group is hiring a Telecaller in Sector-52, Chandigarh. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Salary: ₹11,000 – ₹12,000 per month, based on skills and experience.

Key responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Hindi and English, CRM tools, Active listening, Verbal communication
• Basic English
• Freshers can apply

Job details

• Location: Sector-52, Chandigarh, Chandigarh
• Employment type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with JD Group.