Operations Team Leader

Jindal Teleservices Private Limited wants to bring on an Operations Team Leader for its Sector 8 - Noida, Delhi team. The pay goes up to ₹30,000/month. 5 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• You are calm under pressure and patient

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

What the job involves

As an Operations Team Leader, your work will include:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Quick facts

• Location: Sector 8 - Noida, Delhi, Delhi
• Vacancies: 5
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Jindal Teleservices Private Limited today.